Returns & Exchanges Policy

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A blanket should earn its place on the sofa. If yours does not, you can send it back within 60 days of delivery, for any reason, and the return postage is on us. That includes personalized blankets: we know a name on a blanket feels final, but we would rather take it back than have you keep something you do not love. This page covers the process: what you can return, how to start, how the parcel gets back to us and what happens when it arrives. How and when the money comes back is covered separately in our Refund Policy.

Returns at a glance

  • Return window: 60 days from the delivery date shown in tracking.
  • What can be returned: every blanket we sell, personalized or not, for any reason.
  • Return postage: free for every return. We send a prepaid label or reimburse your tracked postage.
  • Exchanges: a different size, fabric or color of the same design, or a corrected personalization.
  • Restocking fees: none.
  • After we receive it: inspected within 2 business days; approved refunds are issued within 7 days.

1. How the 60-day window works

The 60 days start on the delivery date shown in the carrier’s tracking, not the order date, so a blanket that took two weeks to reach Perth has the same 60 days as one delivered next door. You only need to contact us within those 60 days. Once we approve your return, you have 14 days to send the blanket back.

Gifts follow the same rule. If you received a Blanket Loft blanket as a present, the window runs from the day it was delivered to you, and you can start the return yourself with the order number from the packing slip or from the person who ordered it.

2. What you can return, and in what condition

What we ask for depends on why the blanket is coming back:

Return conditions by reason
Reason for the return Condition we ask for Do we need it back?
Changed your mind, wrong size for the space, color not what you pictured Unwashed and unused, folded, with any tags or inserts it came with Yes, with our free label
Misprint, spelling we got wrong, faded or blurred print, loose seams, shedding beyond normal first-wash fluff Any condition Usually not; photos are enough
Damaged in transit Any condition Usually not; photos are enough
Wrong blanket, size or fabric sent Any condition Sometimes; we send a prepaid label if so

“Unused” means the blanket has not been washed, slept under, used by a pet or used outdoors. Unfolding it to look at it, laying it on the bed to check the size, or holding it up for a photo is fine. That is what the 60 days are for.

Returned personalized blankets cannot be resold to anyone else, because they carry someone’s name or photos. They are not destroyed carelessly: unused returns are donated where that is possible and privacy allows, and photo blankets are never donated or passed on.

3. How to start a return or exchange

  1. Email support@blanketloft.com or submit a ticket. Include your order number, which blanket you want to return, the reason, and whether you would like an exchange or a refund.
  2. If something is wrong with the blanket, attach clear photos: one of the whole blanket, one close-up of the problem, and one of the shipping label.
  3. Within 1 business day we reply with a return authorization, the return address and a prepaid label, or instructions for reimbursement if a label cannot be issued for your country.
  4. Fold the blanket, put it in a bag to keep it dry, write your order number on a slip of paper inside, and send it with the tracked label within 14 days.
  5. Keep your tracking number until we confirm the return is complete.

Please do not post a blanket back without contacting us first. An unannounced parcel with no order number can take a long time to match to an order.

4. Who pays for return postage

We do, for every return. For returns from the United States we normally email a prepaid label. For returns from Canada, Australia and New Zealand, prepaid international labels are not always available, so we may ask you to send the blanket with a tracked postal service and reimburse the reasonable cost when you send us the receipt. We tell you which option applies before you post anything. There are no restocking fees and nothing is deducted from your refund for postage.

5. Exchanges

An exchange is usually the fastest way to the blanket you actually wanted. Common examples:

  • Size: you ordered 50 × 60 in for the sofa, but it is going on a full bed after all and you want 60 × 80 in. Check our Size Guide first.
  • Fabric: the fleece was lovely but you want the extra warmth of sherpa.
  • Color: the background color clashes with the room.
  • Personalization: you want a nickname instead of the full name, or a different photo.

Because every blanket is made to order, an exchange means we make a new blanket for you. If the new choice costs more, we tell you the difference and only charge it after you agree; if it costs less, we refund the difference. We start making the exchange blanket within an estimated 2–7 business days of your return arriving. If the original was faulty or our mistake, we start straight away once we have your photos, without waiting for the return.

Want a completely different design? We treat that as a return plus a new order, so you are free to browse and choose without being tied to the first design.

6. When we got it wrong

If your blanket arrived with a misprint, a name spelled differently from your order, a blurred image, a seam coming apart, or it is simply not the blanket you ordered, tell us within 60 days of delivery and include photos. We make a corrected blanket or refund you in full, including any shipping you paid, and in most cases you keep or donate the faulty one. If we need it back to check a production problem, we send a prepaid label.

A note on spelling: we print names exactly as entered at checkout. If the name on your blanket matches your order but has a typo you made, we still want to help. Write to us, and we will offer an exchange with the corrected spelling under the normal 60-day return rules, with return postage paid by us as always.

7. What happens when your return arrives

We check returned blankets within 2 business days of arrival and email you the outcome. Once your return is approved, we either start making your exchange blanket or issue your refund, which is sent to your original payment method within 7 days of approval. Our Refund Policy explains the amounts and how the money reaches you.

If a change-of-mind return arrives clearly used, for example washed, covered in pet hair or stained, we email you photos before deciding anything. You can then choose a partial refund or have the blanket sent back to you at no cost.

8. Orders that have not shipped yet

If your blanket has not shipped, you do not need a return at all. Within 24 hours of ordering you can cancel or change it free of charge, and after that we still try to help until it is made. See Cancel or Change an Order.

9. Returns in special situations

  • Memorial blankets. If a pet or family memorial blanket is not right, we handle the conversation with care and, if you prefer, we can arrange a replacement without you having to post the original back.
  • Several blankets in one order. You can return one and keep the rest; everything above applies per blanket.
  • Bought with a discount code. The refund is the amount you actually paid for that blanket.
  • Return lost on the way back. If you used our label or a tracked service, the risk is ours; send us the tracking number and we complete your return.
  • Blanket bought for a baby who arrived early or with a different name. Life does not always follow the plan. Contact us within the 60 days and we will make the blanket again with the right name and details as an exchange.
  • You moved before the return. Tell us your new address when you start the return so any exchange blanket goes to the right place.

10. Three returns, start to finish

Policies are easier to follow with real situations, so here are three typical ones.

A toddler blanket that turned out too small

Maya ordered a 30 × 40 in fleece blanket with her son’s name for his new big-boy bed, then realized it barely covered the mattress. Five weeks after delivery she emailed us asking for the 40 × 60 in size instead. We sent a prepaid label the next morning, she posted the unwashed blanket that week, and once it arrived we told her the price difference, she agreed, and we started making the larger blanket. Total cost to her: only the difference between the two sizes.

A pet portrait that printed too dark

Daniel’s portrait blanket of his dog Biscuit arrived with the dog’s dark fur blending into the background. He sent two photos of the blanket and the original photo he had uploaded. Because the result did not match what the product page promised, we treated it as our problem: we suggested a lighter background color, made a new blanket straight away and told him to keep the first one. No return was needed.

A wedding throw that did not suit the room

A couple in Austin received a woven throw with their names and wedding date as a gift and decided it did not match their living room. Within the 60 days they emailed us with the order number from the packing slip. The giver was not involved; the couple chose an exchange for a different color of the same design, posted the original with our label, and the new throw was made when it arrived.

11. Packing a return

Blankets are forgiving to post, but a little care keeps the return quick:

  • Do not wash the blanket before sending it back for a change-of-mind return. Fold it as it arrived.
  • Put it in a plastic bag or the original bag before the outer mailer, so rain on the doorstep does not reach the fabric.
  • Use the original mailer if it is still in good shape, or any sturdy bag or box. The label goes on the largest flat side.
  • Remove or cover old labels and barcodes so the carrier scans only the return label.
  • Include a slip with your order number and your name. That is all we need to match it.

12. Need help with a return?

Email support@blanketloft.com and a person will reply within 1 business day. You might also find these useful: FAQs, Shipping & Delivery and Help Center.

Returns are handled by Blanket Loft, 1806 E. Sequoia Trail, Sioux Falls, SD 57103, US. Please use the return address given in your authorization email, which may differ from this business address.