Help Center
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Welcome to the Blanket Loft Help Center. Whether you are about to order your first name blanket, waiting for a parcel to reach Sydney, or wondering how to wash a sherpa throw without flattening it, this page points you to the answer in as few clicks as possible. Each topic below has a short summary and links to the page that covers it in full. If you still need a person, our team replies to every email within 1 business day.
Quick answers
- Making and delivery: an estimated 2–7 business days to make, then 7–14 business days in transit. Shipping is free to the US, Canada, Australia and New Zealand.
- Changes: fix a typo, swap a photo or cancel for free within 24 hours of ordering.
- Returns: any blanket, personalized or not, within 60 days of delivery, with free return postage.
- Refunds: issued to your original payment method within 7 days of approval.
- Contact: support@blanketloft.com, reply within 1 business day.
Before you order
Choosing a fabric
Fleece is light and crisp for photos; sherpa is our warmest, with a thick fluffy reverse; woven throws have a textured, classic look; quilts are layered and flat for beds. The homepage compares them on a simple loft scale, and each category page explains who it suits. Start with fleece or sherpa if you are unsure.
Choosing a size
Measure the space the blanket is for, or a blanket you already like, and compare with our five sizes from 30 × 40 in to 60 × 80 in. The Size Guide walks you through it, including tips for babies, pets, sofas and beds.
Getting the personalization right
Type names exactly as they should appear, check dates, and use original photo files rather than screenshots. Our FAQs cover photo quality, special characters and how previews work. If you are unsure about a photo, email it to us before ordering for a free check.
Orders
After checkout you receive an order confirmation email with your order number and every detail of your personalization. Keep it: it is your receipt, and the order number is the quickest way for us to find your order.
- Cancel or Change an Order: the 24-hour change window, what can be changed later, and how cancellations are refunded.
- Order Tracking: look up your order and understand each status.
- Payment Methods: currency, when you are charged, declined payments and duplicate charges.
Shipping
We ship from the USA to the United States, Canada, Australia and New Zealand, free of charge. Orders to Canada, Australia and New Zealand may be charged import duties or taxes by those countries, paid by the recipient. Every parcel has tracking. If tracking stops moving for 7 business days or a parcel is late by 7 business days, we open a carrier investigation and replace or refund if it is lost.
- Shipping & Delivery: full timelines, address changes, split shipments, missed deliveries, customs and damage in transit.
Returns and exchanges
Every blanket can be returned within 60 days of delivery for any reason. Change-of-mind returns should be unused and unwashed; faulty, misprinted or damaged blankets can be returned in any condition, and usually you do not need to send them back at all. Return postage is free. Exchanges for a different size, fabric, color or corrected personalization are made as new blankets once your return arrives.
- Returns & Exchanges Policy: how to start, packing, labels, exchanges and special situations.
Refunds
Refunds are approved when your return is received and checked (within 2 business days of arrival), when we approve a photo claim, or when we confirm a cancellation. We then issue the refund to your original payment method within 7 days. There are no restocking fees and nothing is deducted for return postage.
- Refund Policy: amounts by situation, partial refunds, discount codes, international orders and timelines.
Products and care
Wash cold on a gentle cycle, tumble dry low or line dry, and skip bleach, fabric softener and ironing. Shake sherpa after drying. Baby blankets are for supervised use, not for a crib with a sleeping infant.
- Size Guide: sizes, how to measure, and how to choose between two sizes.
- About Us: how blankets are made and what we promise.
Account and privacy
You can order as a guest or create an account to save addresses and see past orders. We do not sell personal information, we do not use advertising trackers, and uploaded photos are deleted 90 days after delivery unless a claim is open.
- Privacy Policy: what we collect, why, how long we keep it and your rights in the US, Canada, Australia and New Zealand.
- Terms of Service: the agreement that covers your order and your use of the site.
Rights and legal
We only print content customers have the right to use, and we do not print trademarks, characters or celebrity images. Rights holders can report concerns quickly.
- Intellectual Property Policy: what we will and will not print, and how to report a trademark or design concern.
- DMCA: how to send a copyright notice or counter-notification.
Planning around a date
Most of our blankets are gifts, and most gifts have a date. Use this table to work backwards. “Business days” exclude weekends and US public holidays.
| If the date is | What we suggest |
|---|---|
| More than 4 weeks away | Order whenever you are ready; the usual an estimated 9–21 business days fits comfortably. |
| 3 to 4 weeks away | Order now and double-check your personalization within the first 24 hours, so nothing has to be remade. |
| 2 to 3 weeks away | Email us first with the destination and the date. Delivery may be possible but is not certain, especially internationally. |
| Less than 2 weeks away | Unlikely to arrive in time. Consider ordering anyway and giving a printed photo of the design with a note that the blanket is on its way. |
| Around late-year holidays | Add at least a week to everything above; carriers and our making queue are both busiest then. |
If you received a blanket as a gift
Someone thought of you, and we hope the blanket is just right. If it is not, you can sort it out yourself without involving the person who sent it. Find the order number on the packing slip, email us within 60 days of delivery, and tell us what you would like: a different size or fabric, a corrected name, or a return. Return postage is free. If a refund is due, it goes to the person who paid, unless you ask for store credit in your own name, and we will not tell the giver the reason unless you want us to.
Website troubleshooting
- A photo will not upload. Check that it is a common image format such as JPG or PNG and that you are on a stable connection. If it still fails, email the photo to us with the design name and we will help.
- The cart empties itself. The cart relies on essential cookies. Make sure your browser allows cookies for blanketloft.com and that you are not in a private window that clears them.
- A discount code is not accepted. Check the spelling, the expiry date and any conditions in the offer. Codes cannot be added after an order is placed.
- No shipping option appears at checkout. The shipping address must be in the United States, Canada, Australia or New Zealand, with the country selected correctly.
- The confirmation email did not arrive. Check spam and promotions folders, then email us; we will resend it and check the email address on the order.
A small glossary
- Loft: how thick and airy a fabric is. More loft means more trapped warm air.
- Fleece: a soft, single-layer knitted fabric with a smooth surface that prints sharply.
- Sherpa: a fabric with a curly, fleecy pile that imitates sheepskin; on our blankets it forms the warm reverse.
- Woven throw: a blanket whose design is made by the weave itself rather than printed on top.
- Quilt: layers of fabric and filling stitched together, usually flatter and more structured.
- Made to order: produced individually after you order, never taken from pre-made stock.
Step-by-step: the most common requests
“I need to fix a name”
- Find your order number in the confirmation email.
- Reply to that email, or write to support@blanketloft.com, with “Change” and the order number in the subject.
- Type the corrected name exactly as it should appear.
- Wait for our confirmation email; within 24 hours of ordering the change is free.
“My blanket has a problem”
- Take three photos: the whole blanket, a close-up of the problem, and the shipping label.
- Email them with your order number and say whether you would prefer a replacement or a refund.
- We review them within 1 business day and usually do not need the blanket back.
“I want to return a blanket”
- Email us within 60 days of delivery with the order number, the blanket and whether you want a refund or exchange.
- We send a return authorization and a prepaid label or reimbursement instructions.
- Post the unused blanket within 14 days; we check it within 2 business days of arrival and issue your refund within 7 days of approval.
“Where is my parcel?”
- Open the tracking link in your shipping email, or use Order Tracking.
- Remember that international tracking can be quiet for several days at a time.
- If nothing has moved for 7 business days, email us and we will open an investigation.
“I want to delete my photos”
- Email us from the address used on the order with “Delete my photos” and the order number.
- We confirm deletion of the uploaded photos and design files, usually within 1 business day.
- Remember that once they are deleted we cannot remake that exact blanket without new files.
What to expect when you write to us
| Topic | First reply | What we usually need |
|---|---|---|
| Change or cancel within 24 hours | Within 1 business day, treated first | Order number and the exact change |
| Faulty, misprinted or damaged blanket | Within 1 business day | Three photos and your preferred solution |
| Return or exchange | Within 1 business day, with authorization | Order number, blanket, refund or exchange |
| Late or lost parcel | Within 1 business day; investigation up to 5 business days | Order number and shipping address |
| Photo check before ordering | Within 1 business day | Original photo file, size and fabric |
Still need help?
Email support@blanketloft.com, use our Contact Us page, or submit a ticket with a pre-filled subject for your topic. Include your order number and any photos, and a person will reply within 1 business day. A list of every page on the site is on our Sitemap.