Cancel or Change an Order
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Most changes to a Blanket Loft order happen in the first few hours: a nickname that should have been the full name, a birth weight typed in the wrong box, a photo you have just found a better version of, or an address that still says your old apartment. Because every blanket is made to order, there is a short, generous window where anything can be changed or cancelled for free. This page explains that window, how to use it, what we can still do after it closes, and what happens to your money if an order is cancelled.
Cancellations and changes at a glance
- Free changes or cancellation: within 24 hours of placing your order, as long as it has not shipped.
- After 24 hours: we still try to help until your blanket is made; once production starts, changes may not be possible.
- Already shipped: accept the parcel and use our 60-day returns, with free return postage.
- Refund for a cancelled order: everything you paid, issued within 7 days of our confirmation.
1. The 24-hour window
For 24 hours after you place an order, your blanket is not started. That pause exists on purpose: it gives you time to read the confirmation email calmly, check every name and date, and let us know if anything should be different. During those 24 hours you can cancel the whole order, cancel one blanket from it, or change any detail, and it costs nothing.
The window is counted from the time on your order confirmation email, not from the start of the next business day. An order placed at 9:40 pm on a Thursday can be changed until 9:40 pm on Friday. Weekends count too, so an order placed on Saturday morning can be changed until Sunday morning.
2. How to ask for a change or cancellation
- Email support@blanketloft.com or submit a ticket. Put “Change” or “Cancel” and your order number in the subject line, so the message is picked up first.
- Use the same email address you used at checkout, or tell us that address in the message, so we know the request comes from the person who ordered.
- Say exactly what should change. For text, type the new wording precisely, including capital letters and accents, for example “Name: Zoë, not Zoe”. For photos, attach the new image file.
- We confirm in writing within 1 business day. A change or cancellation is final once you receive our confirmation, so please wait for that email before assuming it has been done.
A request sent inside the 24-hour window counts even if we answer after the window has closed. We go by the time your email arrived, not the time we replied.
3. What can be changed
| What you want to change | Within 24 hours | After 24 hours, not yet made | After it is made or shipped |
|---|---|---|---|
| Spelling of a name, date or message | Yes, free | Usually, if we catch it in time | Exchange under our returns policy |
| Replace or recrop a photo | Yes, free | Usually, if we catch it in time | Exchange under our returns policy |
| Size, fabric or background color | Yes; price difference applies | Sometimes | Exchange under our returns policy |
| Add or remove a blanket | Yes | Removing: sometimes. Adding: place a new order | Return the blanket you do not want |
| Shipping address | Yes, free | Yes, until it ships | We ask the carrier to redirect |
| Cancel the whole order | Yes, full refund | Sometimes | Return within 60 days |
If a change affects the price, for example moving from a 50 × 60 in fleece to a 60 × 80 in sherpa, we tell you the difference first and only charge it after you agree. If the new choice costs less, we refund the difference within 7 days of confirming the change.
4. After the 24 hours
Once the window has closed, your blanket joins the production queue, and the making stage takes an estimated 2–7 business days. Until a blanket has actually been made, we will still try to change it or cancel it, but we cannot promise to: some blankets are started within minutes of the window closing. If we cannot make the change in time, we tell you honestly and offer the next best option, which is usually an exchange once the blanket arrives.
A practical tip: if you are not sure about a detail when you order, for example whether a baby will be called Theodore or Theo, it is better to wait and order once you know. We cannot hold an order open with a blank name, and a placeholder name gets made exactly as typed.
5. If your blanket has already shipped
Once a parcel is with the carrier, we cannot cancel it. You have two options:
- Keep it and return it. Accept the delivery and start a return within 60 days under our Returns & Exchanges Policy. Return postage is free.
- Change only the address. If the blanket is fine but the address is wrong, we ask the carrier to redirect it. The carrier decides whether that is possible, and international parcels are harder to redirect than domestic ones.
Please do not refuse delivery as a way of cancelling. A refused international parcel can spend weeks travelling back, and duties may already have been charged by the destination country.
6. Money back for a cancelled order
When we confirm a cancellation, we refund everything you paid for the cancelled blanket or order to your original payment method, issued within 7 days of our confirmation. If you only cancel part of an order, the refund covers that part. Discount codes are applied proportionally, so you receive what you actually paid for the cancelled item. Details are in our Refund Policy.
7. When Blanket Loft cancels an order
Occasionally we have to cancel an order ourselves. The most common reasons are:
- A photo is too small or blurred to print well at the size you chose, and you would prefer not to send another or change the size.
- The requested text includes material we do not print, such as trademarks, characters owned by others, or offensive content (see our Intellectual Property Policy).
- The payment cannot be verified, or the order looks fraudulent.
- The address is outside the countries we ship to, or cannot be delivered to.
- A price was displayed wrongly because of a technical error.
In every case we email you first, explain why, suggest an alternative where there is one, and refund the full amount within 7 days if the order is cancelled.
8. Examples
A typo noticed at breakfast
Priya ordered a name blanket at 11 pm and noticed over breakfast that she had typed “Juniepr”. She replied to the confirmation email at 7:30 am with “Name should read Juniper”. We confirmed the change that morning, and the blanket was made with the correct spelling. No cost, no delay beyond the normal making time.
A move nobody mentioned
A grandson in Seattle ordered a family-name throw for his grandparents, then learned two days later that they had moved to a new apartment in Calgary. The blanket had been made but not shipped, so we updated the address before it left us. Because it was still the same country as the original address, nothing else changed.
Changing your mind after it ships
A customer cancelled a gift plan after the blanket was already on its way. She accepted the parcel, emailed us to start a return within the 60 days, posted it back unused with our free label and received her refund once it was checked.
9. A two-minute check that saves most changes
Nearly every change request we receive is about something that could have been spotted in the confirmation email. Before the 24 hours are up, open that email and check these points one by one:
- Every name, letter by letter. Read it aloud. Check doubled letters (Hannah, Matthew), silent letters (Siobhan), accents (José, Zoë) and capital letters in names like McKenzie or DeShawn.
- Dates and numbers. Birth dates are easy to write in the wrong order. A blanket made for an American family usually shows month then day; tell us if you want day then month, as many families in Australia, Canada and New Zealand prefer.
- Which photo went where. On collage designs, the first photo usually takes the largest space. Make sure the picture you care most about is the one you uploaded first.
- Size and fabric. Compare the size in the email with the space the blanket is meant for, using our Size Guide.
- Shipping address. Especially for gifts sent to someone else: apartment number, postal code and the recipient’s name as it appears on their mailbox.
10. Orders with several blankets or several people involved
Group gifts, such as a family blanket ordered by one sibling on behalf of five, are where late changes are most common, because the last person to see the design notices something. If you are coordinating a group order, collect everyone’s approval of the names and photos before you check out, or place the order and share the confirmation email with the group straight away so they can reply within the 24 hours.
When one blanket in a multi-blanket order needs changing, only that blanket is held back. The others continue as normal, and you are not charged extra shipping if they end up travelling separately.
11. Why a made blanket cannot be changed
Once a design has been printed or woven into fabric, it cannot be edited: there is no way to remove a letter or swap a photo on a finished blanket. That is why the 24-hour window matters and why we contact you before production if anything looks unusual. If a finished blanket is not right, the answer is a new blanket, arranged through our returns and exchanges process, rather than an alteration.
12. Changing your mind about a gift date
Sometimes the blanket is right but the timing changes: a party is moved, a baby arrives early, or a visit is cancelled. If the blanket has not shipped yet, we can change the delivery address. If you would like it to arrive later, ask within the 24-hour window and we will tell you whether we can schedule the making of your blanket a little later; if we cannot, the safest choice is to have it delivered to you and pass it on yourself. If you need it sooner instead, tell us the date and we will tell you honestly whether our an estimated 2–7 business days of making time plus 7–14 business days of transit can meet it. We do not offer paid express options, so we cannot shorten the carrier’s transit time.
13. Questions
Email support@blanketloft.com with your order number and we reply within 1 business day. You can also check Order Tracking to see whether your blanket has shipped, or read Shipping & Delivery and our FAQs.
Blanket Loft, 1806 E. Sequoia Trail, Sioux Falls, SD 57103, US.