Refund Policy
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This Refund Policy is about money: when Blanket Loft refunds you, how much comes back, which payment method it goes to and how long it takes. The practical steps for sending a blanket back, such as labels, packing and exchanges, are on our Returns & Exchanges Policy page. In short: every blanket can be returned within 60 days of delivery, return postage is free, and once a refund is approved it is issued to your original payment method within 7 days.
Refunds at a glance
- Refund timing: issued within 7 days after we receive and approve your return, approve your photo claim, or confirm your cancellation.
- Where the money goes: the payment method you used at checkout, or store credit if you ask for it.
- Eligibility: every blanket, personalized or not, within 60 days of delivery.
- Full refunds: faulty, misprinted, damaged, wrong or lost blankets, and orders cancelled before they ship.
- Fees: no restocking fees, no refund processing fees and no deduction for return postage.
1. Situations that lead to a refund
Each situation below lists what we need from you and what you receive. If your case does not fit neatly into one of them, write to us anyway; these are the common cases, not the only ones.
1.1 The blanket is faulty, misprinted or not as described
This covers a print that is blurred, faded, cropped or noticeably different from the preview, a name or date spelled differently from what you entered, seams that come apart, a fabric different from the one you selected, or a size that does not match the size you ordered within normal manufacturing tolerance.
What we need: your order number, a photo of the whole blanket, a close-up of the problem and a photo of the shipping label.
What you receive: a full refund of the blanket price and any shipping you paid, or a remade blanket if you prefer. You usually do not need to send the faulty blanket back.
1.2 We sent the wrong blanket
What we need: your order number and a photo of what arrived, including the care label that shows the size.
What you receive: the right blanket made and shipped at no cost, or a full refund. If we need the wrong one back, we provide a prepaid label.
1.3 The blanket arrived damaged
What we need: photos of the outer packaging, the label and the damage, sent within 60 days of delivery.
What you receive: a full refund or a replacement, your choice.
1.4 The parcel was lost
If tracking has not updated for 7 business days, or the parcel has not arrived 7 business days after the latest estimated delivery date, we open a carrier investigation. If the parcel is confirmed lost, or the investigation is not resolved within 5 business days, you receive a full refund or a replacement blanket. See Shipping & Delivery for the full timeline.
1.5 You changed your mind
Maybe the color did not suit the room, the gift plans changed, or the blanket is simply not what you imagined. Return it unused within 60 days of delivery and you receive a refund of the price you paid for that blanket. Return postage is free, so nothing is deducted for it. Shipping on our orders is free, so there is no original shipping charge to lose either.
1.6 You cancelled before the blanket shipped
If we confirm your cancellation before the blanket leaves us (see Cancel or Change an Order), you receive everything you paid.
1.7 We cancelled your order
If we cannot fulfil an order, for example because a photo cannot be printed at the size you chose and you do not want an alternative, a payment cannot be verified, or the address cannot be delivered to, we email you and refund the full amount.
2. How long a refund takes
Every refund has two steps, and it helps to know which one you are waiting for.
- Approval. A return is approved after the blanket reaches us and is checked, which happens within 2 business days of arrival. A photo claim is approved when we have reviewed your photos, normally within 1 business day. A cancellation is approved when we confirm it in writing.
- Issuing the refund. Once approved, we issue the refund to your original payment method within 7 days and email you a confirmation with the amount.
After we issue a refund, your bank or payment provider decides how quickly it appears on your statement. Most refunds show within a few business days; some card issuers take longer. If you cannot see it 7 days after our confirmation email, contact us and we will send you the transaction reference to give to your bank, and chase it with the payment provider on your behalf.
3. How the money comes back to you
- Refunds go back to the same payment method used for the order. We cannot send a refund to a different card or account.
- If you prefer store credit, for example because you plan to order a different blanket, we can issue it instead and it is available immediately.
- For a gift, the refund goes to the person who paid. The recipient can ask for store credit in their own name instead, and the person who paid will not be told the reason unless the recipient wants them to know.
- Refunds are made in US dollars, the currency of every order. If your card is in another currency, your bank converts the amount at its own rate, which can differ slightly from the rate on the day you paid.
4. What is refunded in each case
| Situation | Blanket price | Shipping paid | Return postage | Do you send it back? |
|---|---|---|---|---|
| Faulty, misprinted or not as described | Full refund | Refunded | Free | Usually not |
| Wrong blanket sent | Full refund | Refunded | Free | Only if we ask |
| Damaged in transit | Full refund | Refunded | Free | Usually not |
| Lost parcel | Full refund | Refunded | Not applicable | Not applicable |
| Changed your mind (unused) | Full refund | Free shipping, nothing to refund | Free | Yes |
| Cancelled before shipping | Full refund | Refunded | Not applicable | Not applicable |
5. Partial refunds
A partial refund is the exception. It only happens when a change-of-mind return comes back clearly used, washed, stained or damaged after delivery. In that case we email you photos and the proposed amount before doing anything. If you would rather not accept it, we send the blanket back to you at our cost and nothing is refunded. Faulty, damaged or wrong blankets are never partially refunded.
6. Discounts, store credit and free items
- If you used a discount code, the refund is the amount you actually paid for the returned blanket, not the full list price.
- If an order was paid partly with store credit, that part is returned as store credit and the rest to your payment method.
- If an order included a free item because of a promotion and you return the item that qualified for it, we will not ask for the free item back.
7. A worked example
Suppose you ordered two blankets for $54 and $76 with a 10% discount code, so you paid $48.60 and $68.40. The $76 sherpa arrives with the photo printed off-center, and you also decide you do not need the $54 fleece. You email photos of the sherpa on the day it arrives: we approve the claim the next business day and issue $68.40 within 7 days, and you keep the faulty sherpa. You post the unused fleece back with our label; it arrives nine days later, we check it within 2 business days and issue $48.60 within 7 days. You paid nothing for shipping either way.
8. Refund timelines side by side
| Situation | Waiting on | Approval | Refund issued |
|---|---|---|---|
| Photo claim (faulty, misprinted, damaged) | Your photos | Within 1 business day of receiving them | Within 7 days of approval |
| Change-of-mind return | The blanket reaching us | Within 2 business days of arrival | Within 7 days of approval |
| Lost parcel | The carrier investigation | When the carrier confirms loss, or after 5 business days | Within 7 days of approval |
| Cancellation before shipping | Our written confirmation | When we confirm the cancellation | Within 7 days of approval |
9. Refunds on orders shipped to Canada, Australia or New Zealand
Our refund covers what you paid Blanket Loft. Import duties, GST or HST and customs handling fees on international parcels are charged by the destination country or the carrier, not by us, so they are not part of the refund we issue. Some countries let the recipient reclaim duties on goods that are returned or refused; the carrier or customs authority can tell you whether that applies. If a blanket was faulty, damaged or wrong and you paid import charges on it, tell us: we will look at each case and, where the charge was caused by our mistake, we will reimburse it as well.
10. Things we never do
- We never charge a restocking fee or a fee for processing a refund.
- We never deduct return postage from a refund, because return postage is free.
- We never refuse a refund within 60 days because a blanket is personalized.
- We never ask you to share card numbers, security codes or online banking details to receive a refund. If someone claiming to be us asks, do not reply, and forward the message to us.
11. Keeping track of your refund
Each step of a refund produces an email from us, so you always have a written record: the return authorization, the confirmation that your blanket arrived, the outcome of our check, and the refund confirmation with the amount and date. Keep these until the money is back in your account. If you contact us about a refund, quoting the order number from any of those emails lets us find everything in seconds.
If you paid with a method that shows pending transactions, you may briefly see both the original charge and the refund before your provider settles them. That is normal and resolves on its own; if it has not settled a week after our refund email, tell us and we will check it with the payment provider.
12. Payment disputes and chargebacks
If a charge looks wrong, please email us first. A duplicate charge, an unexpected amount or a refund that has not arrived can usually be sorted out within a day by email, which is faster than a card dispute. Contacting us never affects your rights with your bank or card issuer.
13. Payment methods
The payment options for your order are shown at checkout. Refunds always return to the method you used, as described above. More detail is on our Payment Methods page.
14. Contact us about a refund
Email support@blanketloft.com or submit a ticket with your order number, and we reply within 1 business day. Related pages: Returns & Exchanges, FAQs and Terms of Service.
Refunds are issued by Blanket Loft, 1806 E. Sequoia Trail, Sioux Falls, SD 57103, US.