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\nEvery Blanket Loft blanket is made to order, so getting one to you happens in two parts: first we make and pack your blanket, then a carrier carries it to your door. This page explains both parts, what shipping costs (nothing, to the four countries we serve), how long it usually takes, how tracking works and what we do when a parcel is late, lost or damaged. It applies to every order placed on blanketloft.com. If something here does not answer your question, email support@blanketloft.com and we will reply within 1 business day.
\nBecause your blanket carries your names, dates, photos or chosen design, it does not exist until you order it. After your order is placed we wait for the 24-hour change window to pass (see Cancel or Change an Order), then your blanket is made, inspected and folded for the mailer. That making-and-packing stage takes an estimated 2–7 business days.
\nBusiness days are Monday to Friday, excluding US public holidays. An order placed on Friday evening therefore starts its 24-hour window right away, but making time is counted from the next business day. If you are ordering close to a holiday or a birthday, count backwards with the table in section 3 and leave yourself a few spare days.
\nYou will receive two emails: an order confirmation as soon as you check out, and a shipping confirmation with your tracking link when the parcel is handed to the carrier. If you ordered several blankets, each parcel gets its own link.
\nWe currently ship to four countries: the United States, Canada, Australia and New Zealand. Blankets ship from the USA. We deliver to home and business addresses in those countries. If your address is somewhere else, the checkout will not offer a shipping option and we cannot accept the order yet; email us and we will tell you if that changes.
\nIf you are ordering a gift, you can enter the recipient’s address as the shipping address and your own as the billing address. A blanket for grandparents in Calgary can be paid for from Ohio and shipped straight to them; the shipping email goes to you, so you can keep an eye on it.
\nShipping is free to every country we serve, with no minimum order and no coupon. The shipping method and its cost ($0.00) are shown at checkout before you pay, exactly as listed below.
\n| Destination | \nShipping method | \nCost | \nMaking and packing | \nCarrier transit | \nEstimated total | \n
|---|---|---|---|---|---|
| United States | \nFree shipping | \n$0.00 | \nan estimated 2–7 business days | \n7–14 business days | \nan estimated 9–21 business days | \n
| Canada | \nFree shipping | \n$0.00 | \nan estimated 2–7 business days | \n7–14 business days | \nan estimated 9–21 business days | \n
| Australia | \nFree shipping | \n$0.00 | \nan estimated 2–7 business days | \n7–14 business days | \nan estimated 9–21 business days | \n
| New Zealand | \nFree shipping | \n$0.00 | \nan estimated 2–7 business days | \n7–14 business days | \nan estimated 9–21 business days | \n
Transit times are estimates based on normal carrier performance, not guaranteed delivery dates. Weather, customs checks for international parcels and carrier backlogs around holidays can add time. If your parcel is clearly overdue, section 7 explains what we do about it.
\nHere is a simple way to plan. Suppose you want a sherpa blanket for a couple in Auckland for an anniversary that is four weeks away. Twenty business days is roughly four calendar weeks; our longest estimate is 17 business days, so ordering now leaves a cushion. If the date is closer than that, write to us before ordering and we will tell you honestly whether it is realistic. We would rather say “probably not” than have a gift arrive late.
\nWhen your blanket leaves us, the shipping email includes a tracking number and a link to the carrier’s tracking page. The first scan can take 24 to 48 hours to appear after the label is created, so a link that says “label created” for a day is normal. International parcels often show long quiet stretches while they cross borders and change hands between carriers; a few days without an update is not unusual.
\nYou can also look up your order on our Order Tracking page using your order number and the email address you used at checkout. If the shipping email never arrived, check your spam or promotions folder and then contact us; we will resend it.
\nPlease double-check the recipient’s name, street address, apartment or unit number, city, state, province or region, and ZIP or postal code before you pay. Australian and New Zealand addresses need the suburb; Canadian addresses need the province and a postal code in the A1A 1A1 format.
\nBlankets in the same order usually travel together. Sometimes they are made at different times, for example a quilt and a fleece throw, and we send each one as soon as it is ready so nothing waits on the slowest item. You never pay for a split shipment, and you receive a tracking link for every parcel.
\nIf tracking has not moved for 7 business days, or your parcel has not arrived 7 business days after the end of the estimated delivery window, contact us with your order number. We open an investigation with the carrier for you; you do not need to call them yourself.
\nIf tracking says “delivered” but you cannot find the parcel, check around the door, with neighbors, building reception or a parcel locker, and with your local post office, which sometimes holds parcels it marked as attempted. Then let us know within 60 days of the delivery date and we will help from there.
\nBlankets travel well, but mailers can still tear and fabric can be marked in transit. If your parcel or blanket arrives damaged, take photos of the outer packaging, the shipping label and the damage, and send them to support@blanketloft.com within 60 days of delivery. We replace or refund it at no cost to you, and in most cases you will not need to send the damaged blanket back. The full process is in our Returns & Exchanges Policy.
\nAll prices on blanketloft.com are in US dollars. Orders to the United States are domestic shipments and have no import duties. Orders delivered to Canada, Australia or New Zealand are imported from the USA, and the destination country may charge import duties, taxes such as GST or HST, or customs handling fees. Those charges are set by the destination country, are not included in our prices or in our free shipping, and are paid by the recipient when the carrier asks for them. Whether anything is charged depends on the order value and each country’s current rules.
\nIf you are sending a gift abroad, it is worth telling the recipient that a small charge may be collected on delivery. If a parcel is refused because of these charges and comes back to us, we refund the blanket once it arrives; any fees the carrier charges us for the return trip may be deducted, and we will tell you the amount first.
\nBlanket mailers are soft and usually fit through a parcel slot or are left at the door, but larger blankets sometimes need a signature or a dry place to wait. If the carrier cannot deliver, it normally leaves a card or sends a notice explaining where the parcel is held and for how long. Please collect it within that time: parcels that are not collected are returned to us, and the return trip can take several weeks. If that happens, contact us and we will reship your blanket to the address you confirm.
\nIf you will be away when your blanket is due, the simplest option is to ship it to a workplace or to a neighbor or relative you trust. You can change the shipping address free of charge until the parcel leaves us.
\nBlankets are folded and packed in a protective mailer sized to the blanket, so a 60 × 80 in sherpa travels in a noticeably bigger parcel than a 30 × 40 in baby fleece. Invoices with prices are not printed on the outside of the parcel. If you would like us to leave any paperwork out because the parcel is a gift, add a note at checkout or email us after ordering.
\nEmail support@blanketloft.com, visit the Help Center or submit a ticket, and include your order number so we can find your parcel quickly. We reply within 1 business day. Related pages: FAQs and Cancel or Change an Order.
\nBlanket Loft, 1806 E. Sequoia Trail, Sioux Falls, SD 57103, US.
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