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\nThese are the questions Blanket Loft customers ask most often, grouped by topic. Every answer matches our policies exactly; where a policy page has more detail, the answer links to it. If your question is not here, email support@blanketloft.com and we will reply within 1 business day.
\nChoose a design, then the fabric, size and background color, and add the names, dates, message or photos the design allows. After checkout you receive a confirmation email that repeats every word of your personalization. You have 24 hours to change anything or cancel for free. After that your blanket is made, checked and packed within an estimated 2–7 business days, and shipped free to the United States, Canada, Australia or New Zealand with tracking.
\nYour confirmation email shows all your personalization text so you can check spelling and dates. For photos, any on-screen preview shows placement. We look over every order before production and email you if a photo is too small, a face would be cropped, or a name looks like a typo. If you would like us to look at a photo before you order, email it to us and we will tell you honestly how it will print.
\nYes. Within 24 hours of placing your order, reply to the confirmation email or write to us with the order number and the corrected text, and we change it free of charge. After 24 hours we still try until the blanket is made, but cannot guarantee it. Details are on Cancel or Change an Order.
\nYes, including capital letters, punctuation and spacing, so please type names the way they should appear. If something looks like an obvious mistake, for example a date that does not exist, we will ask you before making the blanket. Names with accents or special characters, like Zoë or Seán, are usually fine; if you are unsure whether a design supports a character, ask us first.
\nSometimes. Email us your idea, for example twin names in one design or a bilingual message. We will tell you whether one of our existing designs can be adapted. We do not print trademarks, team logos, cartoon characters or other people’s artwork; see our Intellectual Property Policy.
\nA sharp, well-lit picture with the main subject clearly visible and not cut off at the edges. Daylight photos work best. Use the original file from your phone or camera, because screenshots and images saved from social media are compressed and print soft on a large blanket. For pet portraits, a photo at the pet’s eye level with the face in focus gives the best result.
\nOften, yes. A scan of a printed photo at a high resolution can work well for a single-photo design at a smaller size. Very small prints or faded photos may look soft on a 60 × 80 in blanket. Send it to us before ordering and we will advise the size that suits it.
\nThey are used only to make your blanket and handle any return or reprint, and are deleted 90 days after delivery unless a claim is still open. You can ask us to delete them sooner. We never use customer photos in advertising without your written permission. See our Privacy Policy.
\nFleece is a single, smooth, light layer that shows printed detail sharply and dries quickly. Sherpa has a printed face and a thick, curly reverse that holds warm air, so it is heavier and warmer. If you are buying for a cold room or someone who is always cold, choose sherpa; for everyday use, kids and travel, choose fleece.
\n30 × 40 in suits a stroller, a car seat or a small pet bed. 40 × 50 in is a toddler or lap size. 40 × 60 in suits a child, teen or single person on the sofa. 50 × 60 in covers one adult on the couch and is the most popular all-round size. 60 × 80 in covers two people or the top of a full bed. Our Size Guide explains how to measure and choose.
\nWash cold on a gentle cycle, inside out where possible, with a mild detergent. Tumble dry on low or line dry. Do not use bleach or fabric softener, and never iron a printed or woven design. Give sherpa a shake after drying to restore its loft. A little lint in the first wash of fleece or sherpa is normal.
\nFollowing the care instructions keeps colors bright for a long time. Hot washes, bleach, strong detergents and high dryer heat fade any printed fabric faster. If a print fades or peels within 60 days of delivery despite normal care, tell us and we will treat it as a quality problem under our Returns & Exchanges Policy.
\nLoose blankets should not be placed in a crib with a sleeping infant. Use baby blankets for supervised cuddles, stroller walks, play and as keepsakes, and follow your health authority’s safe-sleep guidance. Keep fringed woven throws away from young children who may chew the fringe.
\nMaking and packing takes an estimated 2–7 business days after your order is confirmed, then the carrier takes 7–14 business days. The total is usually an estimated 9–21 business days. Peak holiday periods can add up to 2 business days of making time. See Shipping & Delivery.
\nShipping is free to the United States, Canada, Australia and New Zealand, with no minimum order and no code needed. The checkout shows $0.00 for shipping before you pay.
\nNot at the moment. We ship only to the United States, Canada, Australia and New Zealand, from the USA. If your address is elsewhere, the checkout will not offer a shipping method.
\nOrders within the United States have no import duties. Orders to Canada, Australia and New Zealand may be charged import duties, taxes or customs fees by the destination country, depending on the order value and local rules. Those charges are not included in our prices and are paid by the recipient.
\nWhen your blanket ships, we email a tracking number and link. You can also use our Order Tracking page with your order number and email address. The first scan can take 24–48 hours to appear.
\nIf tracking has not updated for 7 business days, or the parcel has not arrived 7 business days after the latest estimated date, email us with your order number. We open a carrier investigation, and if the parcel is lost or not found within 5 business days we replace your blanket or refund you in full.
\nYes. Every blanket, personalized or not, can be returned within 60 days of delivery for any reason. For a change of mind, please return it unused and unwashed. Return postage is free. See our Returns & Exchanges Policy.
\nWe do, for every return. We send a prepaid label or reimburse the cost of tracked postage. There are no restocking fees.
\nOnce your return is received and approved, or your photo claim or cancellation is approved, we issue the refund to your original payment method within 7 days. Returns are checked within 2 business days of arriving. Your bank then decides how quickly the refund shows on your statement. See our Refund Policy.
\nEmail us within 60 days of delivery with photos of the whole blanket, the problem and the shipping label. We make a corrected blanket or refund you in full, and in most cases you do not need to send the faulty one back.
\nYes. Start a return within 60 days, choose the new size, fabric or color, and we make the new blanket when your return arrives. If the new option costs more, we tell you the difference first; if it costs less, we refund the difference.
\nThe payment methods available for your order are shown at checkout before you pay. We do not accept payment outside the checkout, such as bank transfers or card details sent by email. See Payment Methods.
\nAll prices are in US dollars, for every country. If your card is in another currency, your bank converts the amount and may charge a foreign transaction fee.
\nWhen you place your order. If you cancel within 24 hours, or we cancel an order, you receive a full refund issued within 7 days of confirmation.
\nYes. Enter their name and address as the shipping address and your own details for billing. Shipping emails go to you, prices are not printed on the outside of the parcel, and the recipient can contact us with the order number on the packing slip if they ever need to exchange it.
\nCount an estimated 9–21 business days from your order for the usual total, and allow a few extra days around major holidays. If your date is close, email us before ordering with the date and destination and we will tell you honestly whether it is realistic. We cannot speed up the carrier’s transit time.
\nYes, within 60 days of delivery, with free return postage. A refund goes to the person who paid, unless the recipient asks for store credit in their own name.
\nChoose one person to place the order and collect everyone’s approval of names, spelling and photos before checkout, or share the confirmation email with the group straight away so any correction arrives within the 24-hour change window.
\nNo. Guest checkout is always available. An account simply saves your addresses and shows your order history.
\nNo. We never sell or rent personal information, and we do not use advertising trackers. See our Privacy Policy.
\nEmail support@blanketloft.com or submit a ticket. A person replies within 1 business day. More options are on our Contact Us page and in the Help Center.
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